Customer Service Representative

Be the first point of contact for our valued customers. You will handle booking inquiries, provide travel recommendations, resolve customer issues, and ensure every traveler has an exceptional experience with Navigator Tour from start to finish.

- 1+ year experience in customer service or hospitality - Excellent communication skills in Vietnamese and English - Friendly, patient, and solution-oriented attitude - Comfortable with CRM and booking systems - Ability to work flexible hours including weekends - Knowledge of Vietnamese travel destinations is a plus

- Attractive base salary + commission - Health insurance coverage - Paid training program - Career growth opportunities - Team outings and company events - Employee discounts on all tours